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The customer has the right to withdraw from the Contract, without any penalty and without specifying the reason, starting from the receipt of the order confirmation sent by Motorbike Planet no later than fourteen working days from receipt of the product at the address indicated for delivery.
Full proof of receipt is the date shown on the delivery note.
The customer can exercise the right of withdrawal by filling in the appropriate form received or alternatively by means of a specific communication (including indication of the recipient's details, the order number and the date of receipt) to be sent to the e-mail address: info@motorbikeplanet.com.
If the product has already been delivered, the customer is required to return it to Motorbike Planet. To that end:
- the deadline for returning the product is fourteen days from the notice of withdrawal (in the case of return by the customer, the customer must provide proof of delivery). For the purposes of the deadline, the product is considered returned when it is delivered to the post office and / or accepting courier.
- if there has been delivery of the product, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. the customer must send the product properly packaged and packaged; Motorbikeplanet does not accept damaged returns, but kept in a normal state of conservation, kept with the use of normal diligence. Products damaged by detergents / additives, or products damaged by the customer due to inexperience will not be replaced or refunded. The customer must insert a copy of the delivery document received inside the packaging box. The risks of transport for the return of the products are fully borne by the customer.
- The costs of returning the goods to Motorbike planet are charged to the customer. If the customer exercises the right of withdrawal in accordance with the provisions of these conditions of sale, Motorbike Planet will reimburse the sums paid by the customer on the same payment method used by the customer for the original transaction (credit card, paypal, bank transfer) , unless otherwise indicated by the customer.

The refund will be made, free of charge, within fourteen days from the date on which Motorbikeplanet became aware of the customer's exercise of the right of withdrawal.
As foreseen by the legislative decree 6/9/2005 n. 206 and Article 55 of the Consumer Code, the right of withdrawal governed by these conditions of sale does not apply to goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or alter quickly.

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Motorbike Planet d.i. - Reggio Emilia - Partita Iva 02699740359 Development by Steanweb All right reserved.